Frequently asked questions
How booking works, what it costs, when you pay, who you meet and how to tell a real lowstool message from a fake one.
How does booking with lowstool work?
- Pick an experience Choose what you want to do, the date and how many are coming.
- Pick your Stoolmate Choose a local who speaks your language, or let us match you.
- Send your request Nothing to pay yet. We confirm within 24 hours and send a deposit link.
- Sit down Your Stoolmate meets you and the host saves you a stool.
Do I pay anything when I send a request?
Sending a request costs nothing. A person on our team checks dates and hosts and confirms within 24 hours.
When do I pay, and how much?
30% deposit, after we confirm You only pay a deposit once your booking is confirmed. The rest goes to your host on the day.
How much does it cost?
Experiences cost $25–$75 per guest. Signature routes cost $55–$120 per guest.
Who will I meet?
Locals who meet you, translate, and know which stall is best today. Pick one when you book, by language or by vibe.
Your Stoolmate and host are named on your booking. Every Stoolmate passes an intro call, a trial session and an ID check.
How big are the groups?
Small tables Groups of up to eight, so the sidewalk stays a sidewalk and everyone can join the talk.
Where does lowstool run?
How do I know a message really comes from lowstool?
Scams target travellers everywhere. This is exactly how lowstool works, so you can always tell the real thing.
- Our only website is lowstool.com, and our emails come only from @lowstool.com.
- Every booking has a code like LS-7K2QXM. You can check it below.
- We never ask you to pay before we confirm, or more than a 30% deposit before the day.
- Unsure about a message? Email hello@lowstool.com with the code before paying.
- Free to request, nothing charged
- Confirmed by a person within 24 h
- 30% deposit only after we confirm
- Small groups, named local hosts